ACDSee Support Center

FAQ 14

• Virus-Free, Clean & Safe Download links for ACD Software
• Updating credit card payment info for the recuring orders
• Where can I find my license number?
• Is my product supported?
• Customer Support Options for ACD Products

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ACDSee for Windows 78

• Resolve DNG Decoding Issue in ACDSee 2026 versions and in ACDSee Gemstone 16
• Resolve ACDSee Start-up Errors Triggered by previous version of Visual C++ Redistributable
• Why are my pictures being displayed with regions that are red and/or green?
• Edited image files transferred by the ACDSee Mobile Sync App are not shown in ACDSee.
• Download problem with ACDSee Professional Web Installer

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ACDSee for macOS 14

• “Access Data from other Apps” Popup Appears Each Time ACDSee Photo Studio 10 for Mac Starts After Upgrading to macOS 15.1
• Grant permissions to allow access folder locations in macOS
• Activating the Trial Version of ACDSee Photo Studio for Mac with the License Code When the "Enter Key" Field is Not Directly In Sight
• How to open locally synced folders from the Online Storage in ACDSee for Mac
• Remove Mobile Sync icon on the menu bar after uninstalling ACDSee for Mac

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LUXEA Pro Video Editor and Video Converter 7

• Import Luxea Content Packs downloaded from Internet Exploer
• Resolve "Encoding failed" Issue in LUXEA Pro Recorder After Recent NVIDIA GPU Driver Update
• How to delete content pack from Luxea
• Download Problems with the LUXEA Pro Editor or ACDSee Luxea Video Editor Web Installer
• Running ACDSee Video Converter under Ultra high resolution display device

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ACDSee Gemstone Photo Editor 12

• Download problem with Gemstone Photo Editor
• HDR Presets are missing in HDR Merge Dialog Window
• Download problem with ACDSee Photo Editor
• Error message: "The standard plug-in 'IDE_ACDStd.apl' could not be loaded"
• What is ACDSee Photo Editor?

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ACDSee SDK 1

• What is the ACDSee SDK

ACDSee SendPix 1

• Download problem with ACDSee SendPix